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About us
Laetitia Ltd, trading as ‘Scarlet Street’ and ‘Scarlet
Street After Dark’. We are committed to your total satisfaction.
Nothing contained within these Terms and Conditions affect your Statutory
Rights as a consumer. The Consumer Protection (Distance Selling) Regulations
2000 give you additional rights that we at Laetitia Ltd fully comply with.
Our contact details are listed at the bottom of this page.
Prices and Descriptions
Our websites give full descriptions of all the items that are offered
for sale. We do our best to load faithful reproductions of the product
offered, please confirm colour and dimensions when ordering. Some products
are made from natural materials and some normal colour variations may
occur. Prices in Pounds Sterling inclusive of VAT are listed throughout
for all items offered for sale. Our prices may change from time to time.
You will only ever be charged the price listed at the time you placed
the order. In the rare event that a product has been incorrectly described
or an incorrect price displayed through a typographical error or otherwise,
we will contact you before processing the order with the correct price
or altered description. All goods are offered for sale subject to availability.
Current prices will be maintained until 31/12/03 at which point they will
be revised. We reserve the right to alter prices in the event of a change
in VAT, change in exchange rates or change in cost from manufacturers.
At all times you will be charged the price you see advertised when you
place the order.
Delivery
All deliveries are free within the UK mainland.
Most orders are in stock and will be dispatched within 24 hours of your
order acknowledgement and should reach you in 2 to 3 days (dependent upon
Royal Mail) for UK mainland deliveries. For longer delivery times including
made to measure garments we will contact you with a delivery estimate
before proceeding with your order. For orders outside of the UK we will
confirm delivery time and cost before charging your credit card.
Payment
We currently accept payment by Visa, Mastercard, Delta or Switch. We will
not charge your card until your goods are despatched unless you order
a made to measure item. In the event that you order a made to measure
or other special item you will be contacted before your card is charged.
Please contact us if you wish to pay by an alternative method.
Order Confirmation
You will see a confirmation page after you have placed your order. You
may wish to print this page for your records. Additionally you will be
sent a confirmation to the email address you provide during the check
out process.
Cancellations and Returns
You may cancel your purchase up to the time of dispatch. You may return
your purchase within 7 days of receipt of the goods for whatever reason.
A full refund will be given in this circumstance. If you decide to cancel
your purchase you will be responsible for the cost of returning the goods
to us. Due to the nature of the products offered for sale, returns must
arrive to us in an unopened and unused state. Special orders (such as
made to measure garments) cannot be returned unless they are defective
in some way. This Cancellations and Returns Policy does not affect your
Statutory Rights.
Contact Us and Customer Services
We welcome feedback. Feel free to contact us via email,
post or a visit to our head office in London.
Address:
Laetitia Ltd
Unit 14 Ramac Way
Ramac Way Industrial Estate
London
SE7 7AX
UK
Emails:
customer_care@scarletstreet.co.uk
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